SKINMEDICA Shipping and Return Policies

FREE Shipping on all orders every day.

Next Day Shipping methods may not be available for certain locations in Alaska and Hawaii. If you have any questions regarding your order, please contact SKINMEDICA Customer Service 

P.O. Box
Free standard shipping to U.S. P.O. Boxes via Smart Post. Depending on the carrier, delivery may take up to 7 business days.

APO/FPO/DPO Military Addresses
All shipments to APO, FPO and DPO addresses are sent via Smart Post. Due to military handling time, delivery to some destinations may take up to 21 business days.

FREQUENTLY ASKED QUESTIONS

How are your shipping charges calculated?
All orders receive free shipping. When available, you may expedite your order to ship next day for an additional charge.

Does SKINMEDICA deliver outside of the United States?
No. At this time, products can only be shipped within the United States.

How long will it take to deliver my order?
Orders are shipped Monday through Friday, excluding major holidays. Orders placed by 3:00 PM CT M-F will be shipped the same day. Orders placed after 3:00 PM CT M-F will be shipped the following business day. 

What is SKINMEDICA's return policy?
SKINMEDICA is committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, SKINMEDICA will accept returns within 30 days of your original purchase. All returns must be authorized through SKINMEDICA Customer Service and assigned a Return Merchandise Authorization Number (RMA).

Brilliant Distinctions® points and rewards that have been redeemed will not be reimbursed for returns.

How do I return an item?
To initiate a return, please contact SKINMEDICA Customer Service. Once your request is processed, you will receive an email with a prepaid FedEx shipping label and a Return Merchandise Authorization form that must be included with your return. Shipping charges for returned products will be waived on all approved returns.

Use the prepaid FedEx shipping label and drop off your package at any FedEx location. 

• Print prepaid return label
• Package return with prepaid label and Return Merchandise Authorization form included inside package
• Drop off at any FedEx location

Can I return products in-office?
In order to ensure prompt processing of your return, we highly encourage you to contact SKINMEDICA Customer Service to initiate a return.

When do I get my refund after I have returned an item?

If applicable, refunds will be provided once your product return has been received and processed. Refunds will be applied to the original payment card and may take up to 14 business days. 

The SKINMEDICA dedicated Customer Service team is available to support you should you have any questions, need further assistance regarding your return, to report an adverse event or a product complaint.