Please complete & submit this Appointment Request form or call the Spa to schedule your appointment. Please disclose all medical conditions and prescription medications as there may be contraindications to some treatments and procedures.

GENERAL SPA POLICIES

We request that you all medical conditions and prescription medications as there may be contraindications to some treatments and procedures.

An Infection Control Fee of $5.95 per day will be added to your final bill.

CANCELLATIONS, LATE ARRIVALS, OR MISSED (NO-SHOWS) APPOINTMENTS

We understand that things happen and unforeseen circumstances may arise at the last minute that may prevent you from making it to your appointment. However, a missed appointment not only delays your treatment, but also prevents us from offering that appointment to another client who could have been seen at that time. 

Therefore, we kindly request you notify our office at least 24 hours prior to your appointment of any cancellations or changes. As a courtesy, our booking system will send you a confirmation email and/or text message 48 hours prior to your appointment date. Please ensure that we have your current mobile phone number and email on file so you can receive these confirmation/reminder messages.

• After three (3) Late Cancellations or two (2) No Shows, we will require payment in full prior to scheduling any future appointments.

• As a courtesy to other clients, late arrivals will only receive their remaining available appointment time. 

• Charges and duration of treatments are determined by your service provider and are subject to change based on a client/patient's individualized needs.

RETURNS, EXCHANGES AND REFUNDS

We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, we will accept returns within 14 days of your original purchase date. 

 ◾ Gift Cards or Gift Certificates cannot be returned, exchanged or refunded. 

 ◾ Fees paid for treatments/procedures are not refundable.