General Policies, Cancellations, Returns & Shipping Charges

GENERAL SPA POLICIES

We request that you disclose all medical conditions and/or prescription medications as there may be contraindications to some services.

An Infection Control Fee of $5.95 per day will be added to your final bill. 

CANCELLATIONS, LATE ARRIVALS, OR MISSED (NO-SHOWS) APPOINTMENTS

We understand that things happen and unforeseen circumstances may arise at the last minute that may prevent you from making it to your appointment. However, a missed appointment not only delays your treatment, but also prevents us from offering that appointment to another client who could have been seen at that time. 

We kindly request you notify our office at least 24 hours prior to your appointment of any cancellations or changes. As a courtesy, our booking system will send you a confirmation email and/or text message 48 hours prior to your appointment date. Please ensure that we have your current mobile phone number and email on file so you can receive these confirmation/reminder messages. 

• After three (3) Late Cancellations or two (2) No Shows, we will require payment in full prior to scheduling any future appointments.

• As a courtesy to other clients, late arrivals will only receive their remaining available appointment time. 

• Charges and duration of treatments are determined by your service provider and is subject to change based on a client/patient's individualized needs.

PRODUCT RETURNS, EXCHANGES AND REFUNDS 

We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, we will accept returns within 14 days of your original purchase date. Shipping charges are not refundable. 

◾ Gift Cards/Gift Certificates or Pre-paid Packages cannot be returned, exchanged or refunded.

◾ Fees paid for treatments/procedures are not refundable.

NSF/Returned Check Policy 

A thirty-five dollar ($35.00) fee will be assessed for each check or bank draft that has been presented as payment for any service or product provided by Malisse Skin Bar and has been returned by the issuing bank unpaid. 

SHIPPING

Free standard shipping on all orders of $200 or more (excluding taxes and shipping charges) to all destinations in the continental U.S. except Alaska and Hawaii. A $15.95 shipping charge will be added to all orders less than $200 (excluding taxes and shipping charges) to all destinations in the continental U.S. except Alaska and Hawaii. 

Skinade collagen boosting products are not eligible for free shipping.

CURBSIDE DELIVERY

Buy Online. Place a Phone Order. Pickup at the SPA.

FREE SHIPPING ON ALL ORDERS EVERY DAY.

Next Day Shipping methods may not be available for certain locations in Alaska and Hawaii. If you have any questions regarding your order, please contact SKINMEDICA Customer Service toll free at 855.754.6700 between 8:00 AM and 6:00 PM Central Time, Monday – Friday.